If you own and/or operate a business, like I do, then you know all too well that you need a properly functioning online knowledge base for reducing your inbound support tickets. What you may not know is that 67 percent of app users actually prefer self-help rather than having to contact a support staff. And, that’s where Support Hero comes in with SEO for your support content. Their mission is helping site owners with measuring how effective their self-help content really is so that they can start improving it. It all sounded pretty good to me, so I decided to go ahead with the free sign-up and see what it's all about. That's when I found out about all of the benefits of Support Hero:
Amazing Benefits
Just take a look at some of the screen shots showing what Support Hero can do:
1. Add FAQ tutorials & articles
2. Install a snippet
3. Reduce inbound support tickets
4. Learn what questions my users need answering
5. Customize my contact form
6. Add URLs
7. Have the right answers in the right place
8. Display specific tutorials and FAQs on any URL of my website
Personal Attention
Right away, I received a very nice personal email from Matic Uzmah, who is one of the co-founders of Support Hero, offering to chat with me about my needs and how he could help. Not only did he give me some additional tips on getting started but I also received from him what he calls a “magic wand” for making my knowledge base way more effective. He gave me a special line of code to insert before the tag for all the pages of my site and, he was absolutely right. My support center was automatically embedded within my app. What could be easier?
Kickass SaaS Company
I also found out that Support Hero was listed as one of Eight Kickass SaaS Companies at SaaStock2017. It seems like everybody has good things to say about Support Hero, including major players in the social media management platform field like Agorapulse. And now, frankly, I have to say great things, too. Prior to trying Support Hero, I honestly didn't have a clue whether my knowledge base was efficient or inefficient. Now, I know it is and that's the name of the game, in my opinion. Now, users are finding my help center content so much more easily because it's integrated throughout a variety of sections of my contact forms. And, the powerful analytics let me know exactly what my users are searching for. There's no more guesswork plus it virtually integrates with everything, including Desk.com, FreshDesk, Uservoice, and Zendesk.
